During Preorders we will not ship until one month of preorders is done. Our CBD oil is our first products and as mentioned on our product page, will be shipping on November 1st. Feel free to contact us if you have any concern about whether or not we have received your order.
We normally ship out all orders within 24 hours of them being placed. Keep in mind, however, we don’t ship on weekends and holidays. Processing times during Black Friday and other promotions will take longer.
Never fear, we ship packages to every state in the United States. If you need shipping to another country please contact us here. We want everyone to be able to have clean and quality CBD.
Orders within the USA usually take less than a week to arrive (sometimes 3-5 business days). Covid-19 may increase shipping times for certain areas.
LOST OR STOLEN PACKAGES
Once orders have left our clinic, Doctors of Natural Medicine cannot be held accountable for lost, or stolen packages. The vast majority of our shipments arrive without any problem at all; however, if you’re having trouble tracking down a shipment, please contact your local post office and/or parcel carrier for assistance.
CONVENIENT SHIPPING CALCULATOR
If you need to know the exact price of shipping have no fear! After you add items to your cart and enter your location, hit “Calculate Total” and it will calculate the shipping cost for you.
Returns & Refunds
We’re sorry to hear it’s not working out. We are happy to let you know that you can return any unwanted products that are at least 50% full within 30 days from the date of purchase as stated on your invoice/receipt. Once we receive your product and inspect it, we will begin the refund process.
Damaged or inaccurate products can be returned. We want you to be happy with what you receive in the mail and if there is a mistake or problem, please let us know.
Please contact us within 7 days of receiving your item(s) if you would like to initiate a return process. The item(s) must be unused and in the original packaging.
When your refund is approved we will email you to let you know. Please allow up to 5 business days for your refund to be fully processed before you see it again.
Partial refunds will not be offered. Please also note that, except where required by applicable law, gift cards cannot be refunded or redeemed for cash.
Shipping fees and product(s) listed as Final Sale are non-refundable.
If we notice an abnormal pattern of return activity or behavior then we may connect with you about your returns.
Any abuse of the return policy can result in the suspension of the account and any associated accounts.
Doctors of Natural Medicine maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Doctors of Natural Medicine reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.